Even complicated and confusing topics will be easily developed and covered if you request our help writing an essay. Place an order today!

To address these issues, a research proposal was prepared (Assignment 1) and the research overseen by the management of Computers R Us. It was found that customer satisfaction was a contributing factor to the issues experienced in the CompleteCare division. Consequently, the management of Computers R Us have developed several possible initiatives to improve customer satisfaction to a minimum level of 7 out of 10. These initiatives include: decreasing response times in the CompleteCare division, increasing methods of communication between Computers R Us and its customers, the level of advice CompleteCare staff provide on Computers R Us products and services, and a new loyalty rewards program. Management is interested to know which of these strategies is considered the most effective by Computers R Us customers.
A member of your team has already collected data that can be used for this analysis. To collect this data, a simple random sample of 500 customers was selected. Of the 500 customers to whom surveys were sent, 420 responded. The survey used to collect this data is provided below and the survey responses have been collated in the CompleteCare.xls Excel file. You are required to write a report after performing an analysis on the data collected from the customers of Computers R Us.
A member of your team has suggested that, when you perform this analysis, you should undertake a series of hypothesis tests to examine the following:
1. Does the current level of customer satisfaction differ from management’s goal of 7 out of 10?
2. Is there any difference between the satisfaction of male and female customers with the level of communication with staff and management at Computers R Us?
3. Are there any differences in the overall customer satisfaction across the following age groups: 1, 2, 3, 4 and 5?
4. Is there any difference in customer satisfaction between responses to the initiatives of ‘decreasing response times in the CompleteCare division’ and ‘the loyalty rewards program at Computers R Us’?
5. Do any of the initiatives of ‘decreasing response times in the CompleteCare division’, ‘the level of advice CompleteCare staff provide on Computers R Us products and services’, ‘the
Page 3 of 6
level of communication with staff and management’ and ‘new loyalty rewards program’ influence the overall satisfaction of Computers R Us customers?
Required:
Write a data analysis report that provides the results to each of the five hypothesis tests above and make overall recommendations to Computers R Us that management can use for future business decision-making. Based on your analysis relating to these hypotheses, your report should focus on two key issues: the current degree of customer satisfaction and the strategy or strategies that would be most effective to increase customer satisfaction.



testimonials icon
Global Logistic/TransportationDiscussi...
testimonials icon
Hi, I need help with essay on Research method of business. Paper must be at least 2750 words. Please, no plagiarized work!To demonstrate cre...
testimonials icon
Answer below in 150 words•In your opinion, which of the seven stages in the new product development process is most important and what rea...
testimonials icon
Hello, I am looking for someone to write an article on Analysis of Singing Away the Hunger: The Autobiography of an African Woman by Nthunya, M. M....
testimonials icon
Question Description Review the...
testimonials icon
Surname: 1Name:Instructor:Course:Date:LEGAL ASSIGNMENTA. PARTIES TO THE CASE1. The Republic of France as the Prosecution2. Ms Christine Lagarde as th...
testimonials icon
10/10/16Nicky Vance6 MacDogs Can Be ExpensiveThe average American sp...
testimonials icon
Abenomics (Japan): Pros and ConsAssess pros/cons of the three arrows of the Abenomics. Discuss your views of the pros/cons a...
testimonials icon
i want you to write a 3 pages essay about classic. please describe the different types of classic materials especially classic music. i want it sim...

Other samples, services and questions:

Calculate Price

When you use PaperHelp, you save one valuable — TIME

You can spend it for more important things than paper writing.

Approx. price
$65
Order a paper. Study better. Sleep tight. Calculate Price!
Created with Sketch.
Calculate Price
Approx. price
$65